Privacy Policy

Lunchalot Club Pty Ltd

Privacy Policy

The website www.lunchalot.com, including its services and facilities (the "Website") is owned and operated by Lunchalot Club Pty Ltd ACN 154 977 885 (referred to as "lunchalot.com", "we" or "us" or "our" in this document). This privacy policy (the "Privacy Policy") describes the types of information we collect from members ("you", “your”, "member", "Partner Restaurant", "user"), how we use this information, and how such information is maintained. The Privacy Policy forms part of the Terms and Conditions, which govern your use of the Website in general. You must read and agree to the Privacy Policy before providing any personal information through the Website. By accessing or using the Website, you acknowledge that you have read, understand, and agree to be bound to the terms of the Privacy Policy and the Terms and Conditions.

We reserve the right to amend the Privacy Policy from time to time without notice and at our discretion. It is your responsibility periodically to review this page for updates to the Privacy Policy, which shall come into effect once posted. The date of the last update is displayed at the end of the Privacy Policy. If you do not agree with such changes, you must terminate your lunchalot.com membership/account by writing to us on: contact@lunchalot.com. Your continued use of the Website will be deemed acceptance of the Privacy Policy.

1. Collection of Personal Information

Your privacy is very important to us. When you purchase a lunchalot.com membership, complete online forms, create or update an account, respond to specific information requests explicitly presented to you via the Website, or otherwise provide your details through the Website, we collect and record your personal information. "Personal Information" is information you knowingly choose to disclose to us, which includes your name, mobile number, email address, postcode, password, details of a payment mechanism, such as credit card details, and other information, which may contain details about your identity that is reasonably necessary to administer the Website or provide you with the quality service. If you do not provide the above information, you will not be able to acquire membership/account with lunchalot.com. We will never collect sensitive information about you without your explicit consent.

We may also collect information in the form of the content that you submit during your use of the Website, such as photos, reviews, ratings and other information, and information about you and your friends who use the Website from any social network you may have connected from, including your user ID or profile information that you have permitted to be displayed through the Website in order to display you as a friend or in association with your profile and collections. We may also collect your IP (Internet Protocol) address, which is a number that is assigned to your computer when you use the Internet, to help diagnose any problems, administer the Website, identify you during a particular session or gather broad demographic data.

Persons under the age of 18 may not use the Website. By accessing and/or using the Website you are representing that you are at least 18 years of age. We do not collect or maintain information from anyone known to be under the age of 18. If we obtain actual knowledge that a user is under the age of 18, we will take steps to remove that user’s Personal Information from our records.

All Personal Information is retained in accordance with the Data Protection Act 1998 and other applicable data protection laws in Australia.

2. Use of Personal Information

We use Personal Information collected from you to administer the Website, validate your membership and/or account, provide you with your booking notifications/confirmations, provide you with information regarding your activity on the Website, respond to your enquiries, provide you with information, news or updates about lunchalot.com, the Website, your membership/account, inform you about opportunities to improve our services or your use of the Website, otherwise fulfill our obligations to you. We will send you the above information via email, or SMS (where appropriate). You cannot opt-out of receiving such emails/SMS.

When you make a reservation through the Website, we provide your name and the details of your booking to the relevant Partner Restaurant. We may occasionally provide your mobile number if a Partner Restaurant needs to contact you regarding your booking. Partner Restaurants may not contact you or use your mobile number for any other purposes. The Partner Restaurants are separate businesses from lunchalot.com. While we encourage Partner Restaurants to comply with data protection requirements, we will not be responsible if these requirements are not complied with. Any complaints or inquiries regarding use of your Personal Information by a Partner Restaurant should be addressed directly to the Partner Restaurant in question.

Some of our services and/or products may be provided through third parties. These third-party service providers perform certain administrative and promotional functions on our behalf. We may share your Personal Information with such service providers under confidentiality obligations to fulfill orders, deliver packages, send SMS or email, administer competitions or promotional offers, remove repetitive information from our databases, analyse data, provide marketing assistance, provide search results and links, process credit card payments, troubleshoot, provide customer service or otherwise operate or service the Website. We encourage third-party service providers to adopt and post their own Privacy Policies. However, the use of your Personal Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

We may also use information that you provide, including Personal Information, for internal marketing analysis, for example, to assess trends amongst our users or measure the amount of traffic to the Website, analyse user behavior or characteristics etc. Technical and navigational information, such as computer browser type, IP address, pages visited, links followed and average time spent on the Website may be used or analysed to improve our Website. We may also produce aggregate statistical data for the improvement of services offered by the Website or share such information with staff or third parties, in aggregate anonymous form, which means that the information will not contain any personally identifiable information about you. We will never sell or rent your Personal Information to any third party for their marketing purposes without your consent.

When at joining the Website you give permission for us to contact you, we use your Personal Information to tell you about promotional offers and news from us, any of our related companies, partners or affiliates, via email or SMS. You will be able to opt out of these communications at any time by clicking “unsubscribe” link. Alternatively you may do so by writing to us on: contact@lunchalot.com.

We may use or disclose your Personal Information in order to: (a) comply with applicable laws; (b) respond to enquiries from governmental or quasi-governmental agencies of any type; (c) comply with a valid legal process or procedure; or (d) protect our rights, interests, reputation or property, or that of our users, affiliates or partners.

In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, re-organisation or liquidation, we may transfer, sell, or assign to third parties information collected on and through the Website, including without limitation Personal Information that you provide and other information concerning your relationship with us.

3. Security of Personal Information  

We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use security procedures and the latest technology to protect the information we hold. Access to and use of Personal Information is appropriately limited to prevent misuse or unlawful disclosure of the information.

The Website operates under Secured Socket Layer SSL technology, to ensure that your Personal Information is safe when transmitted and stored. When you pay for your membership or make any other purchases through the Website you submit your credit card information. lunchalot.com does not store such information, and it cannot be accessed by our staff. Your credit card details are encrypted and stored securely by eWAY. To view eWAY’s Privacy Policy click here.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. But no method of transmission over the Internet or electronic storage is fully secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

To enhance your experience with the Website, we may use cookies. Cookies are text files we place in your computer’s browser to store your preferences. Cookies also help us to collect non-personal information from you, for example the IP address from which you access the Website, the type of browser and operating system used to access the Website, the pages you visit, the date and time of your access to the Website, the Internet address of the website from which you accessed the Website. We use cookies to analyse Website usage, assess users browsing habits, and to monitor what sort of content is popular. For example, we may use cookies to personalise your experience on the Website (to recognise you by name when you revisit the Website or save your password in password-protected areas). This Privacy Policy covers the use of cookies by the Website only and does not cover the use of cookies by any third party. You can delete cookies at any time or you can set your browser to reject or disable cookies. If you choose to do so, some areas of the Website may not work properly or at all.

Our website may contain links or direct you to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such websites and the Privacy Policy does not govern such websites.

You can also choose to access certain third party social media websites and services through the Website. When you do so, you are sharing information with those websites, and the information you share will be governed by their privacy policies. You can modify your privacy settings with those third parties directly. lunchalot.com does not control the privacy policies of such third parties and assumes no responsibility or liability for their actions.

4. Accessing and Updating your Personal Information

Most of the Personal Information we store about you is visible to you by logging into your secure lunchalot.com account via the Website on the "Personal Details" page. We encourage you to keep your Personal Information accurate and up to date. You can update or change any of your Personal Information by using the edit function on this page.

If you have any questions or concerns, or if you wish to request access to your personal information held by lunchalot.com, please feel free to contact us at: contact@lunchalot.com.

This Privacy Policy was last updated on 16 January 2013.